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NEW QUESTION 49
The project manager on a Service Cloud implementation is responsible for coordinating user acceptance testing (UAT) fora customer. Which tasks should be completed prior to UAT? (Choose 2)
- A. Verification that sample data has been loaded
- B. Approval of test scripts from the business lead
- C. Verification of the production migration checklist
- D. Fund customer approval on training materials
Answer: A,B
NEW QUESTION 50
Which support channel requires the smallest amount of agent work time?
- A. Web self service
- B. Chat
- C. Web to case
- D. Email to case
Answer: A
NEW QUESTION 51
Universal Containers is using the Service Cloud Console for managing cases. They would like to add the Salesforce SoftPhone to enable click-to-dial capability. What needs to be configured for the SoftPhone to work in Salesforce?; Choose 3 answers
- A. Assign the Salesforce CTI license to Salesforce users
- B. Use Apex to create an adapter to work with third-party CTI systems
- C. Assign the Salesforce users to the Call Center.
- D. Install an adapter fromAppExchange to work with third-party CTI systems
- E. Create a SoftPhone layout and assign to user profiles
Answer: C,D,E
NEW QUESTION 52
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