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NEW QUESTION 33
Which document should be created to support the initial planning phase of an implementation project? (Choose 2)
- A. Solution design document
- B. Project kickoff presentation
- C. Project milestones
- D. Requirements traceability matrix
Answer: B,C
NEW QUESTION 34
At Universal Containers, a support agent dedicated to one customer regularly handles complex integration-related cases. In these cases, the agent collaborates with Universal Containers product development team and the client's system integration. What would the consultant recommend to expedite the handling of these cases?
- A. Enable Chatter case feed and add product development team members to the case team.
- B. Build a repository of Knowledge articles related to integration and share it with the customer.
- C. Create a related child case and assign the child case to the product development team.
- D. Create a private Chatter group with customers and invite key individuals to join the group.
Answer: D
NEW QUESTION 35
Universal Containers' customer service technicians need to access the following information while at a customer site to complete the service call: * Customer order history * Level of contracted support * List of replaceable parts Which system can Salesforce integrate with to retrieve this information and make it available to technicians in the field?
- A. A workforce management system
- B. A third -party mobile application platform
- C. An enterprise resource planning system
- D. A knowledge management system
Answer: C
NEW QUESTION 36
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