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NEW QUESTION 32

A manager has noticed an increase in average case age. This is negatively impacting customer satisfaction.

The manager wants to compare the amount of time that cases have spent within each status during their lifecycle.

Which reporting solution should be recommended?

A. Create a report using the Case Age report type.
B. Create a report using the Case Snapshot report type.
C. Create a report using the Case Historical Trending report type.
D. Create a report using the Case Lifecycle report type.

Answer: B

NEW QUESTION 33

Universal Containers requires a scheduling solution that will allow Managers to coordinate service engineers across multiple Territories.

What solution should a consultant recommend?

A. Lightning Console
B. Salesforce Mobile App
C. Employee Community
D. Field Service Lightning

Answer: D

NEW QUESTION 34

Universal Containers has built a custom Visualforce page called "Knowledge" that is used internally to access Classic Knowledge.

Which two steps must be taken to ensure the Visualforce page continues to work after migrating to Lightning Knowledge?

Choose 2 answers